Grievance Redressal Mechanism
We are committed to fair, prompt, and structured resolution of all client grievances and complaints.
Our Client Resolution Commitment
At Stock Buckets Research Company, customer trust is our core foundation. We adhere to a structured 3-tier escalation framework ensuring that every written complaint receives an acknowledgment within 24 hours and a conclusive resolution within a maximum turnaround time of 21 calendar days.
Escalation Matrix & Process Flow
For general billing inquiries, package delivery delays, or basic operational questions, contact our support desk directly.
If your grievance is not resolved satisfactorily at Level 1, escalate your formal ticket with payment reference and details.
Final internal escalation point for comprehensive review by our senior management committee.
Information Required When Raising a Ticket:
- Full Name & Registered Mobile Number
- Official Invoice Number / Bank Transaction Reference
- Subscribed Research Bucket (e.g. Equity Quantum Cash)
- Clear description of the issue along with supporting screenshots if applicable
Statutory Risk & Advisory Disclaimer
Investments in equity, futures, options, and commodity markets are subject to high volatility and risk of capital loss. All research recommendations published by Stock Buckets Research Company are formulated for analytical, educational, and research advisory purposes only.
We operate strictly under a pure fixed-fee subscription model. We never promise guaranteed returns, demand profit-sharing, or operate personal trading accounts. All subscriptions are non-refundable once activated. Please execute trades strictly within your personal risk tolerance with mandatory stop-losses.